Configure organizational policy link for blocked Microsoft 365 Copilot app

If your organization blocks the Copilot Chat in the Microsoft 365 Copilot app, you can provide a link to company policy or internal guidance for users who are blocked from accessing Copilot Chat in the Microsoft 365 Copilot app.

Details:

What changed: When the Microsoft 365 Copilot app is blocked by organizational policy, admins can now provide a link to company policy or internal guidance for users who are blocked from accessing Copilot Chat in the Microsoft 365 Copilot app. This update improves communication by providing context and guidance through a customized policy link.

Why: Users often need clarity on access restrictions to avoid confusion and support requests. Providing a link to additional messaging help users understand organizational policies and reduce help desk inquiries.

Try this:

1. In the Microsoft 365 admin center, navigate to the Copilot app access settings.
2. Add a link to your internal policy documentation.
3. Save the settings to apply the link to blocked users.

Why this matters: Clear communication about access restrictions improves user experience and reduces support workload.

Business impact: IT teams can manage user expectations and reduce help desk tickets related to Copilot app access issues.

Personal impact: Users receive clear explanations for access blocks, reducing confusion and frustration.

Additional resources:

Learn:

Manage Microsoft Copilot Chat