ServiceNow connectors support role-based permissions

ServiceNow Knowledge and Catalog connectors now enforce access permissions based on user roles such as admin, knowledge manager, and knowledge admin.

Details:

What changed: Earlier, permissions in ServiceNow Knowledge and Catalog connectors were determined only by user criteria without considering roles. Now, the connectors evaluate access based on the user's assigned roles in ServiceNow, enabling more granular and accurate permission enforcement for knowledge articles and catalog items. This enhances security by aligning access with organizational role definitions.

Why: Role-based access control aligns permissions with organizational policies and reduces unauthorized access.

This update allows:

• More precise permission management
• Better compliance with ServiceNow role assignments

Try this:

• Assign roles like admin or knowledge manager to users in ServiceNow.
• Access knowledge articles or catalog items through Copilot connectors.
• Verify that access matches the assigned roles.

Why this matters: Role-based permissions ensure users see only the content they are authorized to access, improving data security.

Business impact: Organizations can enforce ServiceNow role policies consistently across Copilot connectors, reducing risk of permission errors.

Personal impact: You access relevant knowledge and catalog items securely based on your assigned roles without unnecessary restrictions or exposure.