Microsoft Teams: Intelligent call recaps in Queues app

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.

Added to roadmap: 7 aug 2026 | Last modified: 1 sep 2026

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