Microsoft 365

Dynamics 365 Customer Service: Detailed quality evaluation score breakdown

#571191 · In development · September 2026 rollout

Microsoft 365 roadmap: what is new · All roadmap items · Microsoft

In development
Rollout startSeptember 2026

Evaluation details now include a scoring breakdown at the overall, section, and question level. Users can see how the final evaluation score was calculated, including how individual question outcomes contribute to section scores and the overall score. This improves transparency, helps quality teams validate results, and makes it easier to identify areas for coaching, calibration, and process improvement.

Added to roadmap: 21 sep 2026 | Last modified: 21 sep 2026